1. Can you tell me the complete shopping process?

Select the products you like to join the shopping cart -> Fill in the personal information such as name, address and etc -> Complete the payment and the order is complete -> Our system automatically processes the order -> Order delivery -> You can check the order details and logistics information on our website by order number.

2.Can I pay in cash?

No, we only support pay online and do not support cash on delivery.

3.Can I pay with Paypal?

Only customers residing in the United States, Canada, and Mexico can pay with Paypal. Due to changes in the registration data of the company's distribution subsidiaries in Europe, these subsidiaries do not support PayPal as a payment method. However, we are actively filing, and once approved, customers in Europe can use PayPal to pay. That is to say, European customers can only pay with credit card currently. We apologize for any inconvenience caused to you. We are always committed to providing you with the most convenient and enjoyable shopping experience.

4.What can I do if my payment fail?

Usually, the payment failure is due to the slow internet speed, so you can try again. If the payment status changes into "Processing", it means that the transaction is successful. If it fails again, please check your credit card information and personal information.

5.Why are the products in my shopping cart is unavailable at checkout?

That's because the product has no stock. In that case, you will receive a message on the page that "This item is unavailable" and you can remove the product from your shopping cart. Because our products are destocked in real time, you can only own it after you complete the payment.